6. Payment Process
6.1 Payment Methods.
There are two types of payment processing options Organizers may elect to use to collect sales proceeds for paid events: using third party payment services, such as PayPal®; and/or Authorize.net on behalf of Chase Paymentech in which GeoTickets acts as Organizer’s limited payment collection agent.
6.2 Confirmation And Delivery Method.
Upon an order being placed by an Attendee and confirmed through GeoTickets, GeoTickets generates a confirmation message and issues a unique confirmation number for such Attendee’s order immediately by email provided along with electronic event ticket. If order number and ticket was not received Attendee have to contact Organizer directly. Organizer agrees to unconditionally accept, honor and fulfill all ticketing, registration, merchandise and donation commitments that have been confirmed by GeoTickets through the Services, and it is Organizer’s responsibility to verify an Attendee’s confirmation number and/or any event restrictions prior to the applicable event.
Regardless of the payment processing option elected, Organizer agrees to pay GeoTickets all applicable service fees for each ticket, registration or other item sold or donation solicited via the Services.
7. Refund Policy
We understand that refund policies vary depending on the type of event and the Organizer. Because of that, we provide flexibility for Organizers to post their own policies with respect to their events, so long as they meet the following minimum requirements:
(a) Refund policies must be posted on the applicable event page;
(b) “No refund” policies are permissible, but must be clearly identified as such and must otherwise comply with these minimum requirements;
(c) Refund policies (including “no refund” policies) must provide for a refund or other make good for complete failure to provide the advertised goods and services (event cancellation);
(d) Refund policies must include specific instructions on how to obtain a refund, including how, when and where to direct a refund request;
(e) Refund policies may not be changed with respect to purchases made prior to the date of such change and its posting to the applicable event page;
(f) Refund policies must otherwise be fair and reasonable.
If a refund policy is not posted or does not meet these minimum requirements set forth above, GeoTickets may (but has no obligation to) modify such refund policy such that it meets these minimum requirements.
7.2 Refund Process.
In order to initiate a refund request, an Attendee should contact an Organizer directly as set forth in the applicable refund policy. Organizer agrees to administer its refund policy in accordance with the terms set forth on the applicable event page and the minimum requirements set forth in Section 7.1 above.